Investigator II- Northwest Region

Job Req ID: 10478

Location:

US

Date: May 8, 2024

Description:

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.

Job Purpose

To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction.

We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in the marketplace
Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspection of warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warranty settlements
Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP products to our Distributors, Retailers, Builders, and Homeowners
Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LP products and their proper field applications.
Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warranty guidelines
Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the “Voice of Customer” (VOC) into our product attributes and literature
Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims
Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively answer technical inquires
Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing
Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers

What do I need to be successful?

5 +years of experience in the housing, building science, or building products industry
Any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
Demonstrated knowledge of Louisiana-Pacific products
Demonstrated competence in building science.
Ability to operate effectively within a multi-discipline team
Excellent understanding of single family and light commercial building practices.
Knowledge of effective training methods and techniques
Knowledge of plant operations

Education

Bachelor’s degree in a building science, basic sciences, architecture or related fields, or a combination of education and experience that demonstrates capability

#LI-Remote

Work Environment

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.