Claims Analyst I - Bilingual

Job Req ID: 9322

Location:

Fort St. John, BC, CA

Date: May 20, 2023

Description:

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.

Job Purpose

Interact effectively with LP customers to provide superior warranty administration and technical services. Ensure that all warranty claims are handled in a consistent, timely, and structured manner while maintaining all claims data for the accurate analysis and reporting of product performance trends. Deliver expert technical advice on the proper application and installation of LP products.

We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

Facilitate claims and their resolution in a manner exhibiting excellent customer service for the customer
Answer in-coming calls and assist claimants, distributors, retailers, contractors, architects, code officials, and homeowners with their concerns
Maintain and dispense technical knowledge of manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively handle technical and warranty issues
Initiate inspection process, interpret inspection reports, investigate repair options, and negotiate a fair resolution for the claim
Prepare and submit detailed reports that include photographs and repair cost calculations using the National Construction Estimator or RSMeans
Provide guidance and assistance to third party inspectors and LP personel as related to the inspection procedures
Develop, document, and maintain assigned standard operating procedures including interactive technical libraries and data systems
Complete on-site inspections as required
Communicate with customers on claim status, investigation updates, and claim resolutions
Update and maintain the CLAIMS System with all relevant claim information
Compile and validate claim resolution payments through check, credit, or EFT processing
Provide technical knowledge to Corporate Legal department in the resolution of litigious claims
Update LP Quality, Manufacturing, Sales, & Marketing on product performance issues and customer concerns

What do I need to be successful?

3+ years of general office experience
Fluent in English and French
Demonstrated knowledge of claims processing
Experience in a customer service environment and working with customers to resolve complex issues
Experience with a forest products or manufacturing industry, preferred
Experience in general building construction, preferred
Knowledge of construction industry, transportation, and logistics
Strong math skills
Good critical thinking skills
Good communication and interpersonal skills
Skilled in claim negotiation and settlement
Ability to remain objective
Ability to use a computer and supporting software

Education

Bachelor’s degree or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position

Work Environment

This position will be remote, working in a home office environment
Travel: Up to 20% of time

#LI-REMOTE

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.