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Sr Salesforce Administrator

Job Req ID:  8799
Location: 

US

Date:  Oct 31, 2022
Description: 

As a leader in high-performance building solutions, Louisiana-Pacific Corporation (LP Building Solutions, NYSE: LPX) manufactures engineered wood building products that meet the demands of builders, remodelers and homeowners worldwide. LP’s extensive offerings include innovative and dependable building products and accessories, such as siding solutions (LP® SmartSide® Trim & Siding, LP® SmartSide® ExpertFinish® Trim & Siding, LP BuilderSeries® Lap Siding, and LP® Outdoor Building Solutions®), LP Structural Solutions (LP® TechShield® Radiant Barrier, LP WeatherLogic® Air & Water Barrier, LP Legacy® Premium Sub-Flooring, and LP® FlameBlock® Fire-Rated Sheathing, LP NovaCore™ Thermal Insulated Sheathing, and more), LP® TopNotch® Sub-Flooring, and oriented strand board (OSB). In addition to product solutions, LP provides industry-leading customer service and warranties. Since its founding in 1972, LP has been Building a Better Worldby helping customers construct beautiful, durable homes while our shareholders build lasting value. Headquartered in Nashville, Tennessee, LP operates 25 plants across the U.S., Canada, Chile, and Brazil. For more information, visit LPCorp.com.

LP’s values-driven, positive culture creates an environment where talented and hardworking people thrive in a safe, ethical, fun, challenging and rewarding place to work.  For more than 40 years, we’ve developed careers and provided advancement opportunities in the building products industry.

Job Purpose:

The Salesforce Administrator, as a member of the IT Customer Solutions team, plays a vital role at LP.  This role is key in building and establishing a World Class field sales and marketing organization as part of a team dedicated to ensuring that we are maximizing efficiency and capitilizing on the full features and benefits of the our Salesforce.

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, define technical requirements, design scalable best practice solutions, and will be critical in the delivery of our product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator will be involved in all aspects of support tickets and designing new and enhanced solutions with user satisfaction and adoption as a priority.

In addition, we are looking for an individual who has a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing work and on time delivery. The ideal candidate will be comfortable liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

 

In this position you will have the opportunity to:

  • Manage the functionality of integrated business processes within SFDC (such as rebate/pricing program processes and lead generation work flows), and make recommendations and enhancements to these processes as determined through collaborative assessment and building consensus for changes necessary for accurate reporting and efficient functionality
  • Setup and configuration of roles, profiles, permissions, public groups, OWD, and sharing rules
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Sandbox environment management
  • Automated DevOps/release management experience
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilized platform features
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support tickets to address break/fix inquiries from users and solve issues in a timely manner including where new configuration/coding is required
  • Technical documentation including all changes and inquiries from users in SFDC ticket system with proof of completion for audit purposes; manages prioritization of changes documented in the SFDC ticket system based on user need analysis and executes changes or escalates to IT for support
  • Working with integrated applications including: DocuSign, Enosix (SAP),
  • Manage security and data change rules for proper adherence, collaborating with IT as necessary
  • Collaborate with our business partners to make any enhancements to current organizational setup, security and production
  • Create and update reports and dashboards based on user group needs, including ad hoc reporting for management as needed

 

What do I need to be successful?

  • 3 to 5 years minimum of Salesforce administration experience with Sales, Service & Community Clouds
  • SFDC administrator certification required
  • Trailhead Badges/Super Badges
  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
  • Experience with Experience Cloud
  • Expert knowledge of Object-Oriented programming
  • Experience with database design concepts and use of SOQL, SOSL, and SQL.
  • Experience with Salesforce API and Web Services (REST/SOAP/Bulk).
  • Experience with ETL and integration platform tools.
  • Experience with Git, merging, managing branches, and resolving conflicts.
  • Experience with manual/automated functional testing and unit testing.
  • Knowledge of Salesforce DX.
  • Experience in change management and governance
  • Active in the Salesforce community
  • Scrum/Agile development experience including use of tools such as Azure DevOps, Jira or Service-Now.
  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Technical documentation
  • Understanding of basic triggers/Apex code knowledge
  • Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

 

Education:

  • Bachelors’ Degree in Business Administration or related fields

 

Work Environment

  • Remote office environment

 

#LI-REMOTE

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.


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