Job Purpose
The Order Fulfilment Specialist oversees and coordinates end‑to‑end order management, customer service, and inventory activities across mills and distribution centers. This role ensures accurate order processing, efficient logistics coordination, and strong customer relationships while supporting cross‑functional teams such as supply chain, manufacturing, marketing, and account management.
We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment
In this position you will have the opportunity to:
• Develop and maintain strong relationships with customers through frequent contact and effective issue resolution.
• Prepare, enter, update, and modify sales orders with a high degree of accuracy.
• Respond to and resolve customer concerns, complaints, and inquiries related to orders, shipping, invoicing, and product information.
• Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
• Prepare reports for business transactions.
• Collaborate with supply chain, logistics, manufacturing, and marketing teams to ensure alignment of business goals
• Perform all duties in accordance with environmental and safety rules and regulations.
• Provide high quality customer service through phone, email, and internal systems.
• Perform other duties as necessary.
What do I need to be successful?
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Knowledge, Skillsand Abilitis:
- Knowledge of basic accounting and bookkeeping methods.
- Knowledge of effective phone sales techniques.
- Thorough knowledge of LP products.
- Knowledge of inventory management.
- Knowledge of shipping and transportation methods and rates.
- Excellent phone and customer service skills.
- Strong written and oral communication skills.
- Strong analytical, mathematical, and problem‑solving skills.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Familiarity with Tableau, Power BI, Salesforce and SAP preferred.
- Ability to operate a computer and supporting software.Ability to work independently while collaborating effectively within a team.
Experience
- 1 - 2 years’ demonstrated sales or customer service experience.
- Experience with forest products or manufacturing industry desirable.
- Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position.
Education
- Bachelor’s degree in supply chain, Business Administration, Data Analytics, or a related field preferred.
Work Environment
• Hybrid role with work occurring both onsite and remote as needed.
• Must be able to collaborate with teams across multiple business functions and locations.
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