Mgr, Inside Sales

Job Purpose

To provide an exceptional customer experience while delivering the highest possible returns to the business for each of our chosen customer segmentsby managinginside sales activities to support business and customer strategies, Hard Rolling Forecast, and Rolling Forecast within established policies and procedures.

We’d love to meet you if... 
… you’re energized by big challenges and creating a plan to meet the challenge 
… you enjoy working with others to deliver great work 
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Be directly responsible for promoting continuous improvement in Order Fulfillment and Customer Service
• Achieve best return to the OSB Business by developing and implementing effective pricing and customer service strategies and driving a higher margin product mix
• Accountable for continuous improvement to processes and procedures in the department
• Manage 2-3 large Strategic Accounts
• Participate in forecasting, logistics and production planning
• Manage the execution of the Top 20 Account Plans
• Lead and oversee daily pricing and product mix strategy decisions
• Manage the hiring, training and performance plans of team members to ensure effective succession management within team
• Execute weekly and daily meetings with OSB Inventory Manager to ensure proper mix and scheduling
• Responsible for the execution of Market Back Plans
• Initiate and monitor new programs in account development process
• Lead and manage secondary sales areas (i.e. job quotes, builder programs, export sales, multi-family projects, etc.)
• Participate in customers’ trade shows and customer outings (meetings, representations, booth set-up, etc.)
• Cultivate and maintain relationships and effective communication with Fields sales team, internal and external customers
• Coordinate with Logistics and mill shipping personnel, ensuring day-to-day execution of delivery schedules
• Provide support to the Warranty Customer Service team to resolve claims/complaints
• Travel 10-20%

What do I need to be successful?

• 3 to 5 year’s previous forest products sales experience (Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position)
• Knowledge of manufacturing/operation/logistics capabilities
• Strong knowledge of market trends, market drivers, and supply chain
• Ability to employ negotiating strategies and gather market intelligence
• Thorough knowledge of product performance, applications, and warranties

Bonus Points If You…

• Proficient internal and external conflict resolution skills
• Ability to balance business objectives and customer’s needs
• Proficient computer, written, and oral communications skills
• Well-developed communicating and negotiating skills with internal/external customers

Education

• Bachelor’s degree in Business or related field

Work Environment

• Office/hybrid environment