Job Description
Mgr, Customer Experience
Req Id:  11657
Job Location:  Nashville
Posting Start Date:  6/16/25
Work Environment:  Hybrid
Job Description: 

Job Purpose

The primary role of supply planning is to support the management of finished goods and work in progress to satisfy demand and inventory requirements. The role derives an accurate view of material requirements needed to support consumer needs by balancing customer orders, customer demand, and inventory data. Supply planning is tasked with establishing reorder quantities for materials and/or coordinating production scheduling activities, taking into account supply lead time, supply constraints, and transportation constraints.

We’d love to meet you if... 
… you’re energized by big challenges and creating a plan to meet the challenge 
… you enjoy working with others to deliver great work 
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

Analyst/Problem Solver

  • Acquire forecasts for all finished goods inventory-consuming events and translate those forecasts into an inventory deployment plan, collaborating with cross-functional partners to ensure the inventory is managed according to constraints and targets that are aligned with the business strategy.
  • Provide production and capacity scheduling support, coordinating with operations and inventory teams to understand any potential issues that appear which may impact production schedules.
  • Establish critical inventory parameters (such as ABC and Safety Stock settings, replenishment quantity, and launch quantity), taking into account constraints and input, such as lead time and order cycle time.
  • Monitor and track inventory levels and reconcile inventory variances using all available resources to identify root causes and supply possible solutions.
  • Ensure all inventory metrics are met. Identify action items, marshal resources to address action items and follow up on all inventory-related issues to full resolution.

 

Process Improver

  • Improve and upgrade inventory systems and reporting.
  • Analyze inventories to determine how to increase inventory turns, reduce waste or optimize customer service.
  • Internal Collaborator
  • Develop and maintain inventory planning assumptions in conjunction with purchasing, planning, manufacturing operations and commercial teams, including safety stocks, lead times, order quantities, campaign or production strategy, batch yields, and cycle times.

 

Communicator/Reporter

  • Report on back orders, short stock, excess items and slow-moving inventory to the parties concerned.
  • Measure, analyze and report key process metrics, and monitor adherence to key performance indicators (KPIs).

What do I need to be successful?

  • 3+ years experience in production planning, inventory management, or supply management processes preferred
  • LSS Certification preferred
  • Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position
  • Base knowledge of supply chain planning and inventory management concepts.
  • Excellent written and oral communication skills
  • Well-organized and high level of attention to detail
  • Strong analytical and mathematical skills, including demonstrated ability to compile and analyze data, develop metrics, and perform cost benefit analysis
  • Proficiency using PC-based applications (such as Microsoft, Excel, PowerPoint, Word and/or Access)
  • Ability to support continuous improvement projects and work efforts.
  • Ability to interpret and apply corporate policies and procedures.
  • Ability to operate a computer and supporting software.
  • Ability to work in a team environment.
  • Ability to travel to customer, manufacturing, and/or warehouse locations as needed.

Education

  • Bachelor’s degree in Business, Supply Chain or related field.

Work Environment

  • Hybrid: Remote/Office environment
Information at a Glance

WE’RE BUILDING WHAT MATTERS™

At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being, champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP.

​​​​​​​CAREERS

We’re building CAREERS by providing resources and support to help you grow, including:
●  Continued education assistance
●  Professional development resources
●  Clear career pathing and leadership
     advancement opportunities

CONNECTIONS

We’re building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through:
●  A strong commitment to inclusion and
    belonging
●  Recognition and rewards through our internal
    appreciation programs
●  Support for work–life balance through flexible
    schedules, generous paid leave, and a hybrid
    work environment for corporate team
    members

WELL-BEING

We’re building WELL-BEING by prioritizing safety, health, and wellness every day with:
●  An award-winning safety program
●  Competitive health and wellness benefits
●  Retirement plan matching, profit sharing, and
    bonus opportunities at all levels

PURPOSE

We’re building PURPOSE by making a meaningful impact in the communities we serve, through:
●  Group volunteer opportunities
●  Financial support for local charities and
    educational institutions
●  Fostering future talent through school
    partnerships, career fairs, and community
    engagement initiatives

Ready to be part of something bigger? Join us in building what truly matters.

ABOUT LP

We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.