Job Purpose
As a Customer Service Representative at LP you will be the first point of contact for our customers, providing them with the exceptional service and support. You will manage all customer inquiries, resolve complaints, and provide information about our products and services. Your role is critical in providing information on how to improve the customer experience for all LP customers contributing to our vision to be a leading building solutions company.
In this position you will have the opportunity to:
- Answer inbound and outbound calls from customers in a professional and timely manner
- Respond to customer inquiries and ratings and reviews from our company website via phone, email, and chat
- Resolve customer complaints and issues efficiently providing appropriate solutions and alternatives
- Collect and analyze data from customer interactions to identify trends, areas for improvement, and customer needs
- Prepare and present reports on customer interactions, feedback, and resolution effectiveness to management and other internal teams
- Collaborate with other internal teams to resolve complex issues, create leads, and improve the customer experience through continuous improvement projects and initiatives
- Identify and escalate priority issues to the appropriate internal teams
- Provide detailed product and service information to customers
- Stay up to date with company products, services, policies, and procedures
What do I need to be successful?
Proven experience as a customer service representative or in a similar customer-facing role
Excellent communication and problem-solving skills
Strong Interest in providing an exceptional customer experience
Ability to handle stressful situations with professionalism and patience
Proficiency in Microsoft Office Suite and CRM Software
Ability to work independently and as part of a team
Education
High school diploma or equivalent; associate or bachelor's degree preferred
Work Environment
Office Environment