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Customer Success Associate

Job Req ID:  8613

Nashville, TN, US, 37203

Date:  Sep 7, 2022

As a leader in high-performance building solutions, Louisiana-Pacific Corporation (LP Building Solutions, NYSE: LPX) manufactures engineered wood building products that meet the demands of builders, remodelers and homeowners worldwide. LP’s extensive offerings include innovative and dependable building products and accessories, such as siding solutions (LP® SmartSide® Trim & Siding, LP® SmartSide® ExpertFinish® Trim & Siding, LP BuilderSeries® Lap Siding, and LP® Outdoor Building Solutions®), LP Structural Solutions (LP® TechShield® Radiant Barrier, LP WeatherLogic® Air & Water Barrier, LP Legacy® Premium Sub-Flooring, and LP® FlameBlock® Fire-Rated Sheathing, LP NovaCore™ Thermal Insulated Sheathing, and more), LP® TopNotch® Sub-Flooring, and oriented strand board (OSB). In addition to product solutions, LP provides industry-leading customer service and warranties. Since its founding in 1972, LP has been Building a Better Worldby helping customers construct beautiful, durable homes while our shareholders build lasting value. Headquartered in Nashville, Tennessee, LP operates 25 plants across the U.S., Canada, Chile, and Brazil. For more information, visit

LP’s values-driven, positive culture creates an environment where talented and hardworking people thrive in a safe, ethical, fun, challenging and rewarding place to work.  For more than 40 years, we’ve developed careers and provided advancement opportunities in the building products industry.

Job Purpose

To oversee and coordinate customer service for a mill and a customer distribution center (CDC).

We’d love to meet you if... 
… you’re energized by big challenges and creating a plan to meet the challenge 
… you enjoy working with others to deliver great work 
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

  • Manage LP inventory at a CDC; including purchasing & inventory rotation
  • Develop and maintain positive customer relationships; respond to and resolve customer concerns and complaints
  • Coordinate shipping and delivery of materials, including negotiating and quoting shipping rates
  • Oversee inventory, including forecasting, analyzing trends, receiving/shipping, coordinating movement between mills and distribution centers, reporting, and paperwork
  • Prepare, enter, update and change sales orders
  • Work with customers on orders, shipping, invoicing, and technical service. May include calling customers to solicit orders
  • Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
  • Prepare reports for business transactions

What do I need to be successful?

  • 2 - 3 years’ demonstrated sales or customer service experience
  • Experience with forest products or manufacturing industry desirable
  • Or any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
  • Ability to accurately forecast inventory requirements according to historical demand and business forecasts.
  • Knowledge of basic accounting and bookkeeping methods
  • Thorough knowledge of LP products
  • Thorough knowledge of inventory management
  • Knowledge of shipping and transportation methods and rates.


  • Associates’ or Bachelors’ degree in Business Administration or related field preferred\

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.

Nearest Major Market: Nashville

Job Segment: Bookkeeping, Accounting, Supply, Customer Service, Finance, Operations