Bilingual Construction Services Associate I
US
Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.
Job Purpose
Bolster downstream market demand and brand name recognition for siding by fielding 800 calls, handling technical questions, and training local builders and siding contractors. Additionally, in this role you will support the local field and inside Sales Teams with prompt answers to customer questions. This position works closely with the Field Technical Sales Managers, Inside Sales Team and Marketing. This position reports through Siding Quality & Technology.
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with a team to work together and deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment
In this position you will have the opportunity to:
- Maintain hands-on knowledge of LP Siding products for residential and light-commercial structures
- Interface with end users of LP siding products on Technical Customer Service Line (TCSL) answering technical questions
- Develop best known application practices for siding products
- Maintain application instructions for LP Siding products
- Interface with the Field Technical Sales Managers and Inside Sales to deliver specifications and FAQs supporting the proper use of siding products
- Maintain the Siding Divisions technical library, including all presentations, application instructions, drawings, manuals, and code report records
- May participate in the development/updating of new/current training materials for customers, builders, contractors, distributors, dealers, specifiers and third party officials
- May train LP team members to a level of competence and confidence in the proper installation of LP siding products
- Direct siding issues reported through corporate channels to the respective Field Technical Sales Manager and collaborate on solutions
- Participate in Technical Calls and Meetings with existing and potential Social Media Influencers
- Attend On-Site Marketing Photoshoots to provide recommendations for technical accuracy on siding installations
- Conduct prompt technical review of all Sales and Marketing collateral in concert with the Legal team
What do I need to be successful?
- Minimum of 5 years of related experiences; or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position
- Multilingual; Spanish speaking preferred
- Ability to read construction plans or CAD details
- Strong understanding of construction process and equipment
- Overnight travel required
- 80% working in an home office setting, sitting at a desk or computer terminal
- 20% working in a manufacturing environment or on a job site
- General knowledge of all LP products and applications
- Knowledge of builders’ and contractors’ business and their interests
- Strong Reporting Skills
Education
Bonus Points If You…
- Strong interpersonal, relationship-building and sales skills, including active listening and overcoming objections
- Ability to operate effectively within multi-discipline teams
- Valid driver’s license and solid driving record
- Previous Customer Service experience
- Adept in learning or strong understanding of LP SmartSide manufacturing and LP SmartSide ExpertFinish processes and testing
Education:
- Associate degree in engineering, building science, basic sciences, architecture, construction management or construction related fields, or any equivalent experience that demonstrates the ability to perform the key responsibilities of this position
#LI-REMOTE
Work Environment
LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.
Job Segment:
Inside Sales, Telemarketing, CAD, Drafting, Construction, Sales, Engineering