Job Purpose
Bolster downstream market demand and brand name recognition for siding by organizing and publishing user-friendly, best-known product application specifications; servicing architects, engineers, builders and any other siding stakeholders/specifiers with competitive architectural/CAD specifications; serving, auditing and training local builders and siding contractors; augmenting the local field and inside Sales Teams with prompt answers to customer questions. This position works closely with the Technical Sales Managers, Inside Sales Team and Marketing. This position reports through Siding Quality & Technology.
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with a team to work together and deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment
In this position you will have the opportunity to:
- Maintain hands-on knowledge of LP Siding products for residential and light-commercial structures
- Conduct prompt technical review of all Sales and Marketing collateral in concert with the Legal team
- Interface with end users of LP siding products on Technical Customer Service Line (TCSL) answering technical questions
- Develop best known application practices for siding products
- Maintain application instructions for LP Siding products
- Interface with the Field Technical Sales Managers and Inside Sales to deliver specifications and FAQs supporting the proper use of siding products
- Maintain the Siding Divisions technical library, including all presentations, application instructions, drawings, manuals, and code report records
- May collaborate with national, local and regional code authorities on approvals impacting LP siding products
- May participate in the development/updating of new/current training materials for customers, builders, contractors, distributors, dealers, specifiers and third-party officials
- May train LP team members to a level of competence and confidence in the proper installation of LP siding products
- Direct siding issues reported through corporate channels to the respective Field Technical Sales Manager and collaborate on solutions
- Participate in Technical Calls and Meetings with existing and potential Social Media Influencers
- Attend On-Site Marketing Photoshoots to provide recommendations for technical accuracy on siding installations
What do I need to be successful?
- Minimum of 5 years of related experiences; or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position
- Ability to read construction plans or CAD details
- Strong understanding of construction process and equipment
- Overnight travel required
- 80% working in an office setting, sitting at a desk or computer terminal
- 20% working in a manufacturing environment or on a job site
- Knowledge of LP products and applications
- Knowledge of builders’ and contractors’ business and their interests
- Strong Reporting Skills
Bonus Points If You…
- Strong interpersonal, relationship-building and sales skills, including active listening and overcoming objections
- Ability to operate effectively within multi-discipline teams
- Valid driver’s license and solid driving record
- Previous Customer Service experience
- Adept in learning or strong understanding of LP SmartSide manufacturing and LP SmartSide ExpertFinish processes and testing
- Multilingual: French or Spanish speaking preferred
Education
- Associate degree in engineering, building science, basic sciences, architecture, construction management or construction related fields, or any equivalent experience that demonstrates the ability to perform the key responsibilities of this position
Work Environment
- Remote position
#LI-REMOTE